Gousto has named eBay veteran Murray Lambell as its new chief customer officer, as the meal kit retailer looks to capture more of the mainstream dinner market after returning to profit last year.
Murray, who led eBay’s UK business from 2020 to 2023, most recently served as vice president and general manager of global business selling at the online giant.
Prior to this, he held multiple positions at the online marketplace since joining in 2008, including loyalty and retention roles and commercial and strategy positions.
In his new role, Murray will oversee insights, brand, sustainability, acquisition and retention, food, buying and customer care teams at Gousto.
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He will replace Sally Matthews, who transitions from the firm’s CCO to its chief strategy officer, advising on its long-term growth opportunities.
The appoinment comes after the recipe box operator returned to profit in 2023, with Murray set to support it into its next phase of development as it “aims to reach even deeper into the mainstream market”.
Gousto CEO and founder Timo Boldt said: “We are deeply customer obsessed at Gousto and Murray’s wealth of experience and dedication to the customer will help take this to the next level, enhancing the overall customer experience.
“His passion for inclusion, care, and collaboration aligns perfectly with our culture, and together, we’ll create even more value for our customers while staying laser focused on our purpose.”
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