As peak season spending soars, so do customer expectations. Retailers face a tough challenge; delivering exceptional service amid extremely heightened demand, while avoiding customer churn.
In our latest whitepaper, Retail Gazette and Zendesk explore how utilising AI for your frontline staff could be the solution.
Download the whitepaper today to learn about:
- AI-powered tools that can take on administrative work, leaving employees to focus on impactful interactions
- How AI can help employees identify and prioritise urgent customer needs, reducing wait times and improving satisfaction
- Ways AI can personalise training for seasonal staff, equipping them to deliver excellent service
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